Privacy Policy

This Privacy Policy explains how Xara Funds collects, uses, stores, protects, and shares personal information. We are committed to safeguarding your privacy and handling your data with transparency and responsibility.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information such as:

  • Full name

  • Email address

  • Phone number

  • Home or billing address

  • Identification documents (if required for compliance)

  • Payment details (processed securely through approved providers)

1.2 Case-Related Information

To assist with banking issues, disputes, chargebacks, or scam-related recovery guidance, we may collect:

  • Transaction records

  • Communication logs

  • Evidence related to your claim

  • Account or payment provider information relevant to the case

1.3 Technical Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and device type

  • Usage data and page interactions

  • Cookies and similar tracking technology

2. How We Use Your Information

We use collected data to:

  • Provide and manage our services

  • Assess case eligibility

  • Prepare documentation and guide dispute processes

  • Improve website functionality and user experience

  • Communicate with you regarding updates, support, or service details

  • Comply with legal, regulatory, and anti-fraud obligations

  • Maintain internal records and auditing

We do not sell personal data under any circumstances.

3. Legal Basis for Processing (GDPR-Compliant)

If you are located in the EU/EEA or regions with similar laws, we process your data under the following legal bases:

  • Contractual necessity: to provide the services you requested

  • Legal obligation: compliance with AML/CTF regulations, fraud reporting, or financial-sector requirements

  • Legitimate interests: improving services, preventing fraud, and ensuring operational security

  • Consent: when voluntarily providing optional information

4. How We Protect Your Information

We implement strong security measures, including:

  • Encrypted data transmission and storage

  • Restricted access to personal information

  • Secure servers and firewalls

  • Staff training on confidentiality and data protection

  • Regular monitoring for unauthorized activities

While no system is 100% secure, we take all reasonable steps to protect your data.

5. Data Sharing & Disclosure

We may share your information only with:

  • Financial institutions, banks, or payment providers involved in your case

  • Regulators or law-enforcement agencies when legally required

  • Third-party service providers who assist with secure data handling, hosting, or communication

  • Our legal or compliance teams for risk assessment

All third parties are required to follow strict data-protection standards.

We never sell, rent, or trade personal information.

6. Data Retention

We retain personal data only as long as necessary to:

  • Provide services

  • Fulfill legal, regulatory, and auditing obligations

  • Resolve disputes or enforce agreements

After the retention period, data is securely deleted or anonymized.

7. Cookies & Tracking Technologies

Our website may use cookies to:

  • Enhance user experience

  • Improve website performance

  • Analyze analytical data

Users may control or disable cookies through their browser settings.
Disabling cookies may impact certain features of the website.

8. Your Rights

Depending on your region, you may have rights such as:

  • Access to your personal data

  • Correction of inaccurate information

  • Deletion of your data (where legally allowed)

  • Restriction or objection to processing

  • Data portability

  • Withdrawal of consent where applicable

Requests can be made by contacting us at:
[Insert Email Address]

We will respond within the legally required timeframe.

9. Children’s Privacy

Xara Funds does not knowingly collect personal data from individuals under the age of 18.
If we learn that a minor’s information was collected, we will delete it promptly.

10. International Data Transfers

If data is transferred outside your country, we ensure appropriate safeguards such as encrypted transmission, contractual protections, and compliance with international data laws.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.
Users should review those websites’ privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in laws, services, or business practices.
The latest version will always be published on our website with the “Last Updated” date.

13. Contact Us

For questions, privacy requests, or concerns, contact our Data Protection/Compliance Team