Company Policy

Xara Funds is built on principles of transparency, integrity, and professionalism. Our mission is to provide clients with dependable support in banking assistance, chargebacks, and scam-related fund-recovery guidance. This policy outlines the standards, expectations, and ethical guidelines that govern our operations. It serves as a framework to ensure that all representatives of Xara Funds uphold our values, protect our clients, and comply with all relevant regulations.

1. Purpose of This Policy

This Company Policy establishes the standards of conduct, compliance, data protection, and service delivery for all employees, contractors, and partners of Xara Funds. Our goal is to operate ethically, transparently, and in full accordance with applicable laws and industry regulations.

2. Scope

This policy applies to:

  • All Xara Funds employees and contractors

  • Consultants and partners

  • Anyone representing Xara Funds

  • All operations related to banking support, chargeback assistance, and scam-recovery guidance

3. Legal & Regulatory Compliance

Xara Funds is committed to:

  • Following all relevant financial and consumer-protection laws

  • Complying with anti-money-laundering (AML) and counter-terrorist-financing (CTF) regulations

  • Maintaining accurate disclosures and transparent advertising

  • Operating within the rules of established dispute-resolution frameworks

All team members must adhere to legal and internal compliance procedures at all times.

4. Ethical Conduct

Employees and representatives must:

  • Act with honesty, integrity, and transparency

  • Avoid false promises, guarantees, or misleading claims

  • Treat clients professionally and respectfully

  • Communicate clearly and responsibly

  • Report unethical or suspicious activity immediately

5. Service Policy

5.1 Nature of Services

Xara Funds provides guidance, documentation support, and structured assistance for banking disputes, chargebacks, and scam-related recovery processes.
We do not guarantee outcomes, as final decisions rest with banks, payment processors, and relevant authorities.

5.2 Case Acceptance

Cases may be accepted or declined based on:

  • Evidence availability

  • Eligibility and legal standards

  • Compliance criteria

  • Risk assessment

5.3 Client Responsibility

Clients must provide accurate information and valid documentation.
False or misleading submissions may result in termination of service.

6. Data Protection & Privacy

Xara Funds maintains strict data-protection standards, including:

  • Secure storage and encryption of sensitive data

  • Restricted access to client information

  • Confidential treatment of documents and communications

  • Compliance with applicable privacy laws (e.g., GDPR)

Client data is never sold or shared unless legally required or necessary for service delivery.

7. Anti-Fraud & Risk Management

Xara Funds:

  • Screens all cases for potential fraud

  • Monitors communications and transactions for risk indicators

  • Cooperates with lawful investigations when required

  • Maintains strong internal AML/CTF controls

Employees must report suspicious activity to the compliance department immediately.

8. Payment & Fees

  • Xara Funds maintains a transparent and upfront fee structure.

  • While some services may require an initial fee, 98% of the time fees are collected at the end of the service, after the agreed-upon work is completed.

  • All payment terms are clearly communicated before any engagement begins.

  • No unauthorized charges will ever be made.

  • Clients only pay for services they have expressly approved.

  • Refunds, when applicable, follow our official refund policy.

  • All payments must comply with legal and ethical standards.

9. Communication Standards

All communication must remain:

  • Professional

  • Accurate and honest

  • Respectful and clear

  • Documented when needed for compliance

Aggressive or unprofessional behavior is strictly prohibited.

10. Confidentiality

Employees must safeguard all confidential client and company information.
Unauthorized sharing or misuse of confidential data may result in disciplinary action or legal consequences.

11. Conflicts of Interest

All staff must avoid conflicts between personal interests and company or client interests.
Any conflict must be disclosed to management immediately.

12. Dispute Resolution

Disputes involving clients or staff will be handled through:

  1. Internal review

  2. Escalation to compliance or senior management if unresolved

  3. External mediation or legal channels when necessary

Xara Funds is committed to fair and timely resolution of disputes.

13. Violations of Policy

Non-compliance with this policy may result in:

  • Warnings

  • Suspension

  • Termination of employment or contract

  • Legal action if applicable

14. Policy Updates

Xara Funds may modify or update this policy as required by operational needs or legal changes. Significant updates will be communicated to employees and clients.